About us - Our board
Jackie Ballard: Chair of Outward Housing
Jackie was born in Scotland, educated in Wales and has a degree in Social Psychology from the LSE. She has had a varied career, including roles in social work and further education as well as political life. She has held elected office in four tiers of government - Town, District, County Council and Westminster.
Since she left politics in 2001, she has led four charities of different sizes (£1m to £110m turnover) - the RSPCA, Action on Hearing Loss, Womankind Worldwide and Alcohol Concern. She was a (non exec) board member of IPSA (Independent Parliamentary Standards Authority) from its inception until January 2013. She is currently Chief Executive of Alcohol Concern, a Board member of Newlon Housing Trust as well as the Chair of Outward.
George joined the board of Outward when Finsbury Park Homeless Families Project became a subsidiary charity in 2012. George is a resident of Finsbury Park, an area of London with a significant number of families in temporary or unstable accommodation. Prior to chairing the Project, George was the chair of the Finsbury Park Action Group.
George is a civil servant at the Ministry of Justice working in policy making. He has a background in rehabilitation, specifically the probation service, having been its Head of Communications until 2008. In this capacity, George worked to support the development of rehabilitation services in Albania, Turkey, Romania and Jamaica.
Katy currently works as a Contract Manager at the London Borough of Lambeth. Working closely with both social workers and commissioners, Katy oversees commissioned services for adults with learning disabilities to ensure quality and value for money.
Katy studied Business Studies at Cass Business School, City University. Early ambition indicated a career in the City. However, after volunteering at St Barts Hospital in her final year, she decided that a career within the Health and Social Care sector would be far more rewarding. Katy took part in a new scheme which was developed by the National Skills Academy for Social Care. The programme was specifically designed to develop leaders of the future within the social care sector.
Katy started her career working with the Personalisation Team at Lambeth which proved to be a valuable learning experience. She has also worked with the Performance Team and was the lead for Lambeth's Dignity in Care project.
Maria joined us in December 2011 and is currently Chair of Access Homes. She also sits on the Audit and Risk Committee and is an Outward Board member. She spent the first 20 years of her working life in the City. She has held various roles in Banking and Asset Management focussing on Change and Product Development, including an Executive Board role at Allium Capital.
Shelley Joyce joined the Outward Board in September 2014 and is currently a senior Change manager at EY, working on global strategy and transformation programmes. With over 17 years’ experience in strategic communications and organisational change, Shelley has worked across multiple disciplines, including several years in public relations as well as marketing, with time spent in several international organisations, including Accenture, BNY Mellon and H&K Strategies.
Shelley is originally from Northern Ireland and studied International Business and Languages at Heriot Watt University, Edinburgh. She has a Diploma in Public Relations and has worked and lived in New York and France. Her interests including politics, art, wine tasting and running - she has completed the London Marathon raising £3,500 for Trinity Hospice.
Tim has a background in commissioning housing, support and care services. His experience includes being the programme manager for transformation of adult social care at London Borough of Hackney and the Lead Officer for Supporting People at the London Borough of Barking and Dagenham. His achievements include leading the integration of Supporting People into personalisation and, by working closely with the DCLG, being the pathfinder on un-ring-fencing grants.
Tim has worked in housing and homelessness services and was a board member for Pitsmoor Youth Housing Trust, a charity providing supported housing for young people in Sheffield. He now works independently, occupying contract and interim roles in change management, commissioning and support/care services. He is currently Lead Mental Health and Supporting People Commissioner at London Borough of Harrow.
James is the brother of an Outward Housing customer, and has been involved with the organisation over the last 16 years. James's early career, in social work, was heavily influenced by his brother, starting as a Residential Social Worker for children with learning disabilities, progressing onto working in special residential schools, managing 'homes for life' and respite care units, and ending in being a field/hospital Social Worker.
Post social work, James has predominantly worked in sales and marketing within the IT industry, promoting and demonstrating Customer Relationship Systems (CRM's) to the charitable and association sectors. Additionally, James has worked within national Mencap's campaign department and for an MP whose portfolio was Health and Social Care.
Between 2006 and 2010 James was elected, as a Councillor, to serve the ward within which he and his brother grew up in. He was responsible and led on issues relating to children and young people as Chair of the statutory Children and Young People Overview and Scrutiny committee.
Currently, James is a freelance Business Development Consultant, supporting charities, schools and small businesses in developing and implementing their business and communication strategies.
Joyce specialises in performance auditing. She has reviewed care commissioning and housing services, supporting organisations to develop workable partnerships. She was an advisor to fire, police and local authorities on strategic planning, stakeholder engagement and communications.
Joyce was a member of the Cabinet Office’s Regulators Forum, advising on the delivery of the performance assessment framework for civil contingencies, nationally. She has a particular interest in support services provision for people with disabilities and young and older adults with autism. Joyce is currently supporting the development of community interest companies.
Susan works for the Department for Education and is responsible for overseeing the delivery of special and boarding academies. Her background is in the management of integrated services for children and young people. She is a Trustee of Outward and is also a member of the management committee of the Finsbury Park Homeless Families Project, a subsidiary of Outward. Her particular interest is in improving outcomes for vulnerable children, young people and families that mainstream services find harder to reach.
Edon is originally from Kosovo and came to the UK in 1999 due to the war and other conflicts in the Balkans at that time. He completed his GCSE's at Northumberland Park Community School in Tottenham and completed his undergraduate and postgraduate studies at the University of Westminster.
Edon joined the Board of Outward in March of 2016 in order to help the charity excel in its IT strategy and programmes. He has worked in Software Engineering and Delivery for over a decade in various industries, including those in private and public sector. He started his career as a software engineer and gradually moved to managing software delivery projects and teams.
Aside from software delivery activities, he also enjoys reading and researching best practice for software architecture and release processes, along with cyber security issues with which he likes to keep up-to-date.
Matt joined the Outward Board in May 2016 and is currently Head of Corporate Fundraising at Whizz-Kidz. He has a Diploma in Fundraising (Institute of Fundraising) and has worked across a number of fundraising disciplines, delivering consistent, sustainable income growth.
Prior to joining the charity sector, Matt worked in corporate banking for more than 20 years, largely in North and East London, and brings a wealth of experience in corporate strategy, business development and team leadership.
Matt has a young family and, when he can find the time, enjoys a wide range of sporting activities, which has included competing internationally in field archery, completing an 'Ironman' triathlon and numerous endurance cycling events, such as John O'Groats to Lands' End and London to Monte Carlo.